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Our Commitment - An Update to Our Customers on Coronavirus (COVID-19)


Here at Bank of China U.S.A. we pride ourselves on our longstanding history of caring for the people and communities in which we operate. Like you, we continue to watch the news related to COVID-19 and its impact in the U.S. and around the world. I wanted to personally update you on the proactive steps we are taking to maintain the health and wellbeing of our employees, clients and customers, as well as ensuring business continuity during this unprecedented time.


I have been working closely with our executive management team in the U.S. and in China over the past two months to address the impact of the virus head on, and we have undertaken important precautionary measures in accordance with guidance from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO) and other health authorities, to ensure our policies and procedures meet or exceed their guidelines to help protect our employees, clients and customers.


Immediately following the first reports of a possible COVID-19 outbreak in China, Bank of China U.S.A.’s crisis management team acted with vigilance and initiated a comprehensive risk monitoring and information-sharing program. This included proactively adopting early measures to mitigate the risks of contracting and spreading the virus. These measures include implementing a ban on travel to affected countries overseas, restricting non-essential domestic travel, encouraging “social-distancing” through online meetings and calls, revising our work from home policy, implementing 14-day quarantine periods for potentially exposed employees, as well as enhanced daily cleaning and disinfecting of our facilities. In addition, we have also been in frequent contact with the banking regulators and have taken steps to activate our contingency plans to ensure business continuity, including but not limited to, activating remote access capabilities and other continuity plans for critical operations.


We are committed to supporting you during this difficult time and as always appreciate your loyalty as a valued customer. Our retail branches remain open, however out of an abundance of caution for our customers, staff and the community, until further notice, we will not be offering weekend in-person bank services at our Queens Branch. We typically experience higher foot traffic during weekend banking hours, and we believe this measure will help mitigate any risks of spreading the virus. At this time, we encourage our customers and clients to utilize our online banking services on weekends during the affected period. If you have any questions or require assistance, please reach out to your relationship manager or call the following number (212) 925-2355.


Again, we want to assure you that Bank of China U.S.A. will continue to assess the situation on a daily basis and update and share guidance for all of our stakeholders so we can successfully navigate this period of global uncertainty together. We are committed to standing with you during these challenging times by continuing to meet your financial needs with the same level of efficiency and quality you have been receiving from us over the past 40 years here in the U.S.


Thank you for your continued support and understanding. From all of us here at Bank of China, we hope you and your love ones remain safe and healthy.


Xu, Chen


President, U.S.A. & CEO

March 13, 2020